Illustrating Emotion

The first step to creating value is truly understanding need and then visualizing and communicating the value to various stakeholders to align around the vision and the problem statement.

  CONNECTING TO CARE |  "Just call and make an appointment", they say. "There are no access problems", they say.

CONNECTING TO CARE | "Just call and make an appointment", they say. "There are no access problems", they say.

  TRUE EMPATHY  | How to design for a brain that is mentally un-well? It's notably absent in accessibility conversations and user testing recruiting sheets.

TRUE EMPATHY | How to design for a brain that is mentally un-well? It's notably absent in accessibility conversations and user testing recruiting sheets.

  FLEETING MOMENTS OF MOTIVATION  | People speak of healthcare problems like they can be solved. To take a truly patient-centered view is to realize that small steps are victories, the patient is the biggest factor in whether or not it "works" and that being drastically patient-centered in our designs and approach is our job.

FLEETING MOMENTS OF MOTIVATION | People speak of healthcare problems like they can be solved. To take a truly patient-centered view is to realize that small steps are victories, the patient is the biggest factor in whether or not it "works" and that being drastically patient-centered in our designs and approach is our job.

  IMPORTANCE OF SERVICE DESIGN  | It's a whole new level of necessary when you realize how people are feeling when they walk up to the giant medical building.

IMPORTANCE OF SERVICE DESIGN | It's a whole new level of necessary when you realize how people are feeling when they walk up to the giant medical building.

STORYBOARD | Illustrated as part of an initiative out of the Loma Linda, California VA, describing the efforts being taken to streamline and organize online information about related VA service offerings. Funded by the VA Innovators Network.

  THE CURRENT STATE OF MENTAL HEALTH ACCESS  | It requires a PhD (and essentially a diagnosis), both for veterans and non-mental health staff, to know where to go.

THE CURRENT STATE OF MENTAL HEALTH ACCESS | It requires a PhD (and essentially a diagnosis), both for veterans and non-mental health staff, to know where to go.

  REALITY  | What happens when people try to access mental health services at VA

REALITY | What happens when people try to access mental health services at VA

  WHAT TO NOT SAY  | It’s easy. Just tell us how you feel and what you want. C’mon. Just tell us.

WHAT TO NOT SAY | It’s easy. Just tell us how you feel and what you want. C’mon. Just tell us.