Interaction designer with top-notch training and experience in user-centered product and service design.
Currently serving as a Lead Designer for the USAA Chief Design Office, focused on scaling human-centered design enterprise-wide. Formerly served as a designer at the VA Center for Innovation to increase veteran access to mental health services. Grappling, like so many, with questions of how to prove and measure the impact of design at scale while also maintaining the essence and power of the core methodologies.
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