• Most technological problems are not solved only by mastering the software component 
  • Often, the more difficult the problem, the simpler the answer
  • The key to design is watching and understanding behavior
  • Service design is the key to making systems work for both employees and customers



Melissa Chapman is an interaction designer with top-notch training and experience in user-centered product and service design. Currently serving as a lead service designer for the VA Center for Innovation, she is dedicated to increasing veteran access to mental health services.

Driven by impact. Comfortable in chaos. Entrepreneurial mindset. Upbeat, encouraging, humble and confident. Graduate of the Austin Center for Design, Melissa is excited to be joining the faculty this fall as a co-instructor.

Link to Resume.