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  • Often, the more difficult the problem, the simpler the answer

  • The key to design effective solutions is watching and understanding behavior

  • Service design is the key to making systems work for both employees and customers

  • Technology is only sometimes the answer



Driven by impact. Comfortable in chaos. Entrepreneurial mindset. Upbeat, encouraging, humble and confident. Graduate of the Austin Center for Design, Melissa is excited to now serve on the faculty as a co-instructor.