Mental Health Struggles
Mental Health Struggles

"Just call and make an appointment", they say. "There are no access problems", they say.

True empathy
True empathy

How to design for a brain that is mentally un-well? It's notably absent in accessibility conversations and user testing recruiting sheets.

Glimmer of Sunshine
Glimmer of Sunshine

Peopl speak of healthcare problems like they can be solved. To take a truly patient-centered view is to realize that small steps are victories, the patient is the biggest factor in whether or not it "works" and that being drastically patient-centered in our designs and approach is our job.

Service Design
Service Design

It's a whole new level of necessary when you realize how people are feeling when they walk up to the giant medical building.

Intimate Partner Violence
Intimate Partner Violence

Storyboard illustrated as part of an initiative out of the Loma Linda VA, describing the efforts being taken to streamline and organize online information about related VA service offerings. Funded by the VA Innovators Network.

Intimate Partner IPV - 20.png
Accessing Mental Health Services at VA
Accessing Mental Health Services at VA

It requires a PhD (and essentially a diagnosis), both for veterans and non-mental health staff, to know where to go.

Reality
Reality

What happens when people try to access mental health services at VA

Mental Health Struggles
True empathy
Glimmer of Sunshine
Service Design
Intimate Partner Violence
Intimate Partner IPV - 20.png
Accessing Mental Health Services at VA
Reality
Mental Health Struggles

"Just call and make an appointment", they say. "There are no access problems", they say.

True empathy

How to design for a brain that is mentally un-well? It's notably absent in accessibility conversations and user testing recruiting sheets.

Glimmer of Sunshine

Peopl speak of healthcare problems like they can be solved. To take a truly patient-centered view is to realize that small steps are victories, the patient is the biggest factor in whether or not it "works" and that being drastically patient-centered in our designs and approach is our job.

Service Design

It's a whole new level of necessary when you realize how people are feeling when they walk up to the giant medical building.

Intimate Partner Violence

Storyboard illustrated as part of an initiative out of the Loma Linda VA, describing the efforts being taken to streamline and organize online information about related VA service offerings. Funded by the VA Innovators Network.

Accessing Mental Health Services at VA

It requires a PhD (and essentially a diagnosis), both for veterans and non-mental health staff, to know where to go.

Reality

What happens when people try to access mental health services at VA

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