http://www.melissalynnchapman.com/myedu daily 0.75 2016-04-05 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1389145689195-HFTM3XDNT4CSN5ISP8ZR/myedu2.png My Edu https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1389146322090-FPX54OHAP5NSP12L85ZV/myedu3.png My Edu https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1389146324418-0XTWW1Z4VOOFSKX5IWQG/myedu4.png My Edu https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1389146327207-3VY55L6TYBIUTD3GALDL/myedu5.png My Edu http://www.melissalynnchapman.com/graphic-design daily 0.75 2016-01-26 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145055801-U9WPO50X112DV1C5GBHD/newriff_pattern.jpg New Riff Distilling Client: New Riff Bourbon Distillery, Covington KY Project: Turn our architectural blueprint into a pattern that we can print on various materials. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145055801-U9WPO50X112DV1C5GBHD/newriff_pattern.jpg New Riff Distilling Client: New Riff Bourbon Distillery, Covington KY Project: Turn our architectural blueprint into a pattern that we can print on various materials. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145088641-WQBFRHU4GBVLEO2XX56D/Soft-1.jpg New Riff Distilling Image 1: Bar Towel https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145090914-D98D5EVLVJ4NK3XWZUCC/Soft-4.jpg New Riff Distilling Image 2: Bar Towel https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145089336-7M2TRPX70RI8FYKJCH11/Soft-2.jpg New Riff Distilling Image 3: Infinity Scarf https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1415145091613-90AMODQA856GMHFB8BWC/Soft-3.jpg New Riff Distilling Image 4: Infinity Scarf http://www.melissalynnchapman.com/new-blog daily 0.75 2015-12-13 http://www.melissalynnchapman.com/new-blog/2015/12/13/lbj-museum monthly 0.5 2015-12-13 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1450018269539-CR38WEMIUMVCMLN3I767/image-asset.jpeg Photos of Photography - LBJ Museum David goes tippy toed to stand up to the guy http://www.melissalynnchapman.com/new-blog/2015/10/28/acl-live monthly 0.5 2015-10-28 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1446040101562-Q1KGDZXYNMGSBTUXF6U0/image-asset.jpeg Photos of Photography - ACL Live Angelique Kidjo's Danceable Joy http://www.melissalynnchapman.com/new-blog/2015/10/25/cj-in-cartagena-colombia monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815800734-JC3IPHZNWMGW7PGFRGY0/image-asset.jpeg Photos of Photography - CJ in Cartagena, Colombia http://www.melissalynnchapman.com/new-blog/2015/10/25/luckenbach-facts monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815750172-QRNZTG2JIYM5GZLBVYC1/image-asset.jpeg Photos of Photography - Luckenbach Facts http://www.melissalynnchapman.com/new-blog/2015/10/25/shanghai monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815654992-JH4ZLT8BIVS7IWZGBCBX/image-asset.jpeg Photos of Photography - Shanghai http://www.melissalynnchapman.com/new-blog/2015/10/25/schoolhouse-pub monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815543550-PDBOWZG1HDCTW2C7TM7T/image-asset.jpeg Photos of Photography - Schoolhouse Pub http://www.melissalynnchapman.com/new-blog/2015/10/25/portland-brides monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815495110-3XB1ZIQQSEQJ00NUS4US/image-asset.jpeg Photos of Photography - Portland Brides http://www.melissalynnchapman.com/new-blog/2015/10/25/jon-kolko monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445815426093-AAVL337D5CVW3MA7LRIC/image-asset.jpeg Photos of Photography - Jon Kolko http://www.melissalynnchapman.com/new-blog/2015/10/19/jumping-over-the-bride monthly 0.5 2015-10-19 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445256772687-A2O8LL0HTNSHQ85J391U/image-asset.jpeg Photos of Photography - jumping over the bride became a new tradition here? http://www.melissalynnchapman.com/new-blog/2015/10/19/lovers-in-nola monthly 0.5 2015-10-19 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445256719192-TU15WH5E8Z8NM8SJK50T/IMG_6139.jpg Photos of Photography - lovers in NOLA http://www.melissalynnchapman.com/new-blog/2015/10/19/ibm-design monthly 0.5 2015-10-19 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445256628327-1P5S1M1MRP0RTYW62RVC/image-asset.jpeg Photos of Photography - IBM Design http://www.melissalynnchapman.com/new-blog/2015/10/19/tokyo-waiting-for-ramen-shops-to-open monthly 0.5 2015-10-19 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1445256572211-SMDUNXNFLRHFYQGSYFAJ/image-asset.jpeg Photos of Photography - tokyo: waiting for ramen shops to open http://www.melissalynnchapman.com/new-blog/2015/5/11/luckenbach monthly 0.5 2015-05-12 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1431392785421-3L2ZMS1RIIOTHSWXPY9W/image-asset.jpeg Photos of Photography - Luckenbach http://www.melissalynnchapman.com/new-blog/2015/5/11/nicola-part-3 monthly 0.5 2015-10-25 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1431367653759-WUUCVMRBE9MLV1KVIRW1/image-asset.jpeg Photos of Photography - Nicola in NYC http://www.melissalynnchapman.com/new-blog/2015/5/11/wisconsin monthly 0.5 2015-05-11 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1431367182603-W1EPHO8SS9JSBPWXTXBG/image-asset.jpeg Photos of Photography - Wisconsin http://www.melissalynnchapman.com/new-blog/2015/4/24/pj1caiyozxepywahik3rkuxc4xo6ol monthly 0.5 2015-05-01 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1429908682827-5C5DEO476R7G956IM2MZ/image-asset.jpeg Photos of Photography - Travel Plaza Look at that posture in conjunction with that branding. A+. http://www.melissalynnchapman.com/new-blog/2015/5/1/0ghlrfm0a8y6nfbxktqxj7mcss7p9d monthly 0.5 2015-05-01 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1430495622511-ODRLC2WK5VR5MST4ACHE/image-asset.jpeg Photos of Photography - Magic Mirror http://www.melissalynnchapman.com/new-blog/2015/4/24/last-smoky-dive-bar-weekend-in-new-orleans monthly 0.5 2015-04-24 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1429887998477-XNA5N610OKZX7ML6AXYT/image-asset.jpeg Photos of Photography - Last smoky dive bar weekend in New Orleans http://www.melissalynnchapman.com/new-blog/2015/4/23/photos-of-photography monthly 0.5 2015-04-24 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1429887777998-0SECU5RXE7O0DHFMCIMB/image-asset.jpeg Photos of Photography - Cowboy in swim trunks. http://www.melissalynnchapman.com/adapt-solutions-1 daily 0.75 2017-08-08 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1459823830490-BOCST4VBLBLDARF1C7H5/image-asset.jpeg Adapt Solutions - Design Research 6 months of immersive user research. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1459823830490-BOCST4VBLBLDARF1C7H5/image-asset.jpeg Adapt Solutions - Design Research 6 months of immersive user research. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1459823857371-X31DO7ZQFN7LILA27QWH/adapt_finalproduct.jpg Adapt Solutions - System Design http://www.melissalynnchapman.com/illustrating-mental-health daily 0.75 2017-07-26 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501076161280-T2FFLUZB494VSGCC82B8/Intimate+Partner+IPV+-+18.png Illustrating Mental Health Issues https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501076179998-NN2R3BSEFLMPAMGXSFM8/Intimate+Partner+IPV+-+15.png Illustrating Mental Health Issues 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Mental Health Issues https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501076202431-3KK1L1334B2QIOV40ZGN/Intimate+Partner+IPV+-+11.png Illustrating Mental Health Issues http://www.melissalynnchapman.com/work daily 0.75 2015-08-25 http://www.melissalynnchapman.com/work-1 daily 0.75 2015-08-25 http://www.melissalynnchapman.com/blackboard daily 0.75 2017-07-29 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501357922189-5U0K7TZHLZXYFOO0FMGI/Screen+Shot+2017-07-29+at+2.51.21+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358904486-Z881YSAK0Q77H70MMN6X/Screen+Shot+2017-07-29+at+3.05.22+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358906994-M1BH3FFSVGOIIUSGOX0C/Screen+Shot+2017-07-29+at+3.05.33+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358907600-YCDYKFJTB8R7LAVIKKZ6/Screen+Shot+2017-07-29+at+3.05.44+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358909392-2M2C2IGDW4FT6FGJ2WVG/Screen+Shot+2017-07-29+at+3.05.53+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358914986-4DUY3RNUNSWSB23O2M41/Screen+Shot+2017-07-29+at+3.07.39+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358919480-500IIZW9OEKEKVXC9IYV/Screen+Shot+2017-07-29+at+3.07.34+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358924919-T5GF5TYBGHY6GNM4F7ID/Screen+Shot+2017-07-29+at+3.07.27+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358931244-GAJ0W4XLD6BNEZQU4WCC/Screen+Shot+2017-07-29+at+3.07.20+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358936239-S77OR02ERDVWP5ALL5A8/Screen+Shot+2017-07-29+at+3.07.09+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358941580-DQF2DF6ORP5M6BIJH8BL/Screen+Shot+2017-07-29+at+3.07.01+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358946759-9L4XV0BF9Y2ZKNU1XARX/Screen+Shot+2017-07-29+at+3.06.53+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358954036-5HD234TLC7EXB8NFZNZ5/Screen+Shot+2017-07-29+at+3.06.38+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358957267-JY08MBCH10MKO9MYJE9U/Screen+Shot+2017-07-29+at+3.06.31+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358960898-7M90GIBXR698UHRDAFUT/Screen+Shot+2017-07-29+at+3.06.20+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358965338-IJBLYN0JMLMCRD2HBYDD/Screen+Shot+2017-07-29+at+3.06.11+PM.png Blackboard: Evolution of Grading Philosophies https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501358969650-A849PV7Q2LJEPRCKFID1/Screen+Shot+2017-07-29+at+3.06.01+PM.png Blackboard: Evolution of Grading Philosophies http://www.melissalynnchapman.com/visualizing-clarity daily 0.75 2017-08-11 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479493999-BOMCE8YIO14OT1TVBPJS/RETHINKING+APPEALS.jpg Visualizing Clarity - Modernizing the Appeals Process Visualized the appeals process for The Department of Veterans Affairs, in attempt to move towards shared collective knowledge and away from talking in circles. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479493999-BOMCE8YIO14OT1TVBPJS/RETHINKING+APPEALS.jpg Visualizing Clarity - Modernizing the Appeals Process Visualized the appeals process for The Department of Veterans Affairs, in attempt to move towards shared collective knowledge and away from talking in circles. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479496461-V8567OA47YN83FAYMFNL/RETHINKING+APPEALS+v2.jpg Visualizing Clarity - Visualizing the Appeals Process, Take II Version II, to account for different brains making sense of things different ways. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479502179-1IUFX4X0J1ZY9ZCVWNXA/System+Map.jpg Visualizing Clarity - Phase Gate I brought to life the process that is in process of being formalized at the VA between Innovation Offices and the Office of Information Technology https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479507794-IMBGM8RV1BV72QEM40KI/MH+Crisis.jpg Visualizing Clarity - Mental Health Another attempt at visualizing the chaos and confusion that is the mental health space at VA, in attempt to visually explain to stakeholders how important the issue is to focus on (and why it's just as confusing for non-mental health staff as it is for veterans). https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479536475-67CYLLD6616X1CRLIZ17/ER+Path.jpg Visualizing Clarity - Community Care In an attempt to explain the difficulty a community partner was having with VA services, I created a visual that this stakeholder could use in her discussions on how to change it. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479543172-2HANOF74E77YC2A6GXH1/Primary+Care+Path.jpg Visualizing Clarity - Community Care, pt II https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1502479552409-BI42K8ZZVEWF8BHF377D/CKD_ByTheNumbers_1.png Visualizing Clarity - Chronic Kidney Disease Again, in an attempt to help people understand the injustice around diseases that are in desperate need of innovation and attention, we created this visual to announce an VA Center for Innovation sponsored initiative. http://www.melissalynnchapman.com/embroidery daily 0.75 2025-02-15 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1739638769536-FRZEMAZJVBDQO4SHRRY3/IMG_9899.jpeg Embroidery https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1739638769536-FRZEMAZJVBDQO4SHRRY3/IMG_9899.jpeg Embroidery https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1739638778707-YZZT5P1FMBAMOJNW0248/IMG_9885.jpeg Embroidery 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https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539193077525-YMAVC160QESQR8BNOD6B/M+Chapman_Headshot.jpg About http://www.melissalynnchapman.com/universal-symbol-for-mental-health daily 0.75 2018-10-10 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501798971244-QD9D3DMFS89ZBDSUNBQ1/Screen+Shot+2017-08-03+at+5.22.06+PM.png VA: Universal Symbol for Mental Health https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501288885710-UTW5IEJKAVA4T2RKJYFD/IMG_8653.JPG VA: Universal Symbol for Mental Health https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501287959064-KWN9N2EPF6H2W9BQUP74/Research.png VA: Universal Symbol for Mental Health https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501288079798-7YVDMS87DEFSBY6LU389/Prototype.png VA: Universal Symbol for Mental Health 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https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501071501043-8RCBNTJX95XP0QOT1I4F/CX1_NOBLE+SELF+SUSTAINER_SM.jpg Military to Civilian Transition - Noble Self-Sustainer For this person, transition ends when the pillar of their identity, being needed to support their family, is no longer their primary activity. Because the need to support their family is so high, they tend to have a relatively focused transition between military and civilian life, but then once those responsibilities (and built in social networks) subside, tend to find an emptiness that could benefit from additional support far later in life. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501071686876-Q7D7LI02WO17GRTVC7HH/CX2_SUPPORTED%26STEADFAST_SM.jpg Military to Civilian Transition - Supported & Steadfast This personality thrives off of being a leader and serving alongside like-minded teammates. The pain points that are inherent in their transition from military-civilian worlds are centered on not being able to find meaning or purpose in their civilian jobs. Being more assertive in nature, this type of person is likely to end up finding a job within which they can thrive, but tend to need the most support in the immediate months and years following transition. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501072069635-60GNG5MSB385ANTQGADF/CX3_PIECING+IT+TOGETHER_SM.jpg Military to Civilian Transition - Piecing it Together This is our highest risk veteran, who could most likely benefit from VA healthcare but can't bring themselves to grapple with the inefficiencies of the system. Tending to take life one decision at a time, and to be very open to the right kind of support, this persona could benefit from a tailored, customized set of recommendations from other veterans who are like them - or friends they trust. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501072180904-1BW8DT08YN5VFXWM5UN6/CX4_MILITARY+ADJACENT_SM.jpg Military to Civilian Transition - Military Continued A number of veterans we spoke with transitioned into a military-esque career upon transition out of the service. Joining the reserves, a police force or securing a military contract, life for them maintains a similar hierarchy, structure and predictablity to it. Transition-related hardship, for this person, most likely comes upon retirement from their civilian career -- likely many decades after leaving the service. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539193907460-RAE6902WFWIV05PPV9JC/VA+Leaders+Conference.png Military to Civilian Transition Presented research findings to the Secretary and 500 attendees at the Fall 2017 VA Leadership Conference http://www.melissalynnchapman.com/mental-health-concierge-service daily 0.75 2018-10-12 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501363215940-8LKC7RXCTDQURMYAPM12/image-asset.png Mental Health Concierge Service https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501363314679-5ZI7X26XS51JG19QLK3P/image-asset.png Mental Health Concierge Service https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1501363645013-Q6S35NDSH4UGZEJNC6XO/Value+Map.png Mental Health Concierge Service http://www.melissalynnchapman.com/blackboard-teacher-research daily 0.75 2017-07-29 http://www.melissalynnchapman.com/pilot-for-veteran-rideshare-services daily 0.75 2018-10-12 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539283634501-9SWYNA26LAQH9FMAF402/Screen+Shot+2018-10-11+at+1.15.25+PM.png Pilot for Veteran Rideshare Services https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539283650694-TL9K9N12ZF8WLU2TP3U4/Screen+Shot+2018-10-11+at+1.15.39+PM.png Pilot for Veteran Rideshare Services https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539283674961-WR2KO3C3A6MA6A4H9B8J/Screen+Shot+2018-10-11+at+1.15.51+PM.png Pilot for Veteran Rideshare Services https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539282586213-35H1PDNTPL7JIWUPOKV3/INPATIENT.jpg Pilot for Veteran Rideshare Services https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539283616206-1Q99ELU6GPF42NDLYCCA/Screen+Shot+2018-10-11+at+1.16.07+PM.png Pilot for Veteran Rideshare Services https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539283833830-AK9KRZ82KT2JZCGESQIK/IMG_9897.JPG Pilot for Veteran Rideshare Services http://www.melissalynnchapman.com/illustrating-emotional-value daily 0.75 2018-10-12 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539344577075-OYZM8Y8IM8ECGMPCDF5M/Intimate%2BPartner%2BIPV%2B-%2B7.png Illustrating Emotion - Mental Health Struggles CONNECTING TO CARE | "Just call and make an appointment", they say. "There are no access problems", they say. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539344610648-PSOWYPPD4RQV348ORW8F/Intimate%2BPartner%2BIPV%2B-%2B15.png Illustrating Emotion - True Empathy TRUE EMPATHY | How to design for a brain that is mentally un-well? It's notably absent in accessibility conversations and user testing recruiting sheets. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539344829622-6QJPQRG7M3JAN9YI211M/Intimate%2BPartner%2BIPV%2B-%2B17.png Illustrating Emotion - Glimmer of Sunshine FLEETING MOMENTS OF MOTIVATION | People speak of healthcare problems like they can be solved. To take a truly patient-centered view is to realize that small steps are victories, the patient is the biggest factor in whether or not it "works" and that being drastically patient-centered in our designs and approach is our job. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539344878364-9XM0XJQ9MY9CETN1HCDG/Intimate%2BPartner%2BIPV%2B-%2B18.png Illustrating Emotion - Service Design IMPORTANCE OF SERVICE DESIGN | It's a whole new level of necessary when you realize how people are feeling when they walk up to the giant medical building. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539345011233-4YKNOFXPZSCK4O0XH3B3/IPV%2BStoryboard_v2.png Illustrating Emotion STORYBOARD | Illustrated as part of an initiative out of the Loma Linda, California VA, describing the efforts being taken to streamline and organize online information about related VA service offerings. Funded by the VA Innovators Network. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539345056207-5HXWW3ESB2PR30CDW3VI/Screen%2BShot%2B2017-08-07%2Bat%2B10.22.06%2BPM.png Illustrating Emotion THE CURRENT STATE OF MENTAL HEALTH ACCESS | It requires a PhD (and essentially a diagnosis), both for veterans and non-mental health staff, to know where to go. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539345069095-GU10CJID8BA663U5ZBHG/Screen%2BShot%2B2017-08-07%2Bat%2B10.22.25%2BPM.png Illustrating Emotion REALITY | What happens when people try to access mental health services at VA https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539344924405-DM7BP7CYDJZFVY1WYX67/Intimate%2BPartner%2BIPV%2B-%2B20.png Illustrating Emotion WHAT TO NOT SAY | It’s easy. Just tell us how you feel and what you want. C’mon. Just tell us. http://www.melissalynnchapman.com/visualizing-complexity daily 0.75 2018-10-12 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539369704988-136828VQMDP87OMDVCQJ/RETHINKING%2BAPPEALS.jpg Visualizing Complexity MODERNIZING THE APPEALS PROCESS | Visualized the appeals process for The Department of Veterans Affairs, in attempt to move towards shared collective knowledge and away from talking in circles. Used in roundtable discussions that eventually led to the passage of the Veterans Appeals Improvement and Modernization Act of 2017 https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539368474213-4D13MCLSGVFUVC7NKBIF/RETHINKING%2BAPPEALS%2Bv2.jpg Visualizing Complexity MODERNIZING THE APPEALS PROCESS, Part 2 | Version II, to account for different brains making sense of things different ways. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539368510783-GTFHVUH0V1LFGJFU01UC/System%2BMap.jpg Visualizing Complexity CONOPS (Concept of Operations): A document I created for our own team to align around and then communicate the way we make decisions to external stakeholders. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539368670895-ZT8V0JTICPT3PT7OD5WN/Journey+Map+with+Characteristics.jpg Visualizing Complexity Concierge | System map of a reimagined pathway into mental healthcare at the VA, and the necessary components we would need in order to create a pilot. Used to socialize amongst stakeholders and gather feedback on feasibility. We referred to these journey map / service blueprints as CONOPS. CONOPS, standing for Concept of Operations, is a military term defined as “a document describing the characteristics of a proposed system from the viewpoint of an individual who will use that system”. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539368722160-7VHGGGU14IFKAKB3P1DJ/Concierge_Value Visualizing Complexity Concierge | Part II of the Concierge Systems Map (or CONOPS) illustrating the human value behind each of the components of the proposed system. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539368533751-JV8A05AO0WZJXHBC8SB8/image-asset.png Visualizing Complexity Bureaucracy | An attempt to illustrate the Innovation Ecosystem at VA and how efforts grow, are tested, and then funnel into diffusion. https://images.squarespace-cdn.com/content/v1/52cc7007e4b0a71de057df1e/1539369743542-UI4EMY0U3YQLSACSGI0A/MH%2BCrisis.jpg Visualizing Complexity Confusion | Attempting to communicate the complexity of navigating our mental health care system.